BostonDave's Experimental Site!

Do you ever get the sense that Comcast is just a few breaks short of a meltdown? For what seems to be a weekly occurance, Comcast Internet is “experiencing a service issue” in my area for internet. Last week it was cable and before that it was phone.

I actually do not mind the occasional outage but resent all of the time on the phone to resolve them.

And where does all of the time go? Entering “the number where you have or want service” over and over again. This not just a Comcast annoyance but industry wide for telcos.

I think I understand the reasons but why can’t I just enter my by once at the start of the call and they can keep it from there?